We only collect personal information from you for valid reasons, almost always this is so that we provide you with a product or service you have requested.
We do our level best to keep your information safe and secure. We minimize the information we collect from you to that needed for the purposes you have agreed, and we keep it for as short a time as possible.
We will only disclose your information to others if necessary to provide you with the product or service you have requested, or where required to comply with law. We absolutely do not pass sell, rent or trade your personal information to other businesses for profit or for purposes unrelated to your business with us.
The complete statement of information is below so that you can understand in more detail how we handle the data you provide us and what we do (or don't do) with it.
WHO WE ARE
Mentor Financial Services Ltd
Fitzwilliam Business Centre
26/27 Upper Pembroke Street
Dublin 2
In this document, we will refer to IncomeProtection.ie, a domain of Mentor Financial Services Limited.
We are registered with the Central Bank of Ireland, institution number C13512.
This statement, together with our terms and conditions and any other documents referred to, sets out the basis on which any personal data we collect or receive from you will be processed by us.
Please read the following carefully to understand what personal data we collect, why we do so, how we treat that data, and your rights in relation to it.
By using our website(s) and/or placing a request for information, you are confirming that you understand and agree to the practices described in this policy.
This privacy statement is included by reference in our terms and conditions.
THE INFORMATION WE COLLECT FROM YOU
The information we collect from you or that you give us (collectively the “personal information” or "information") comprises the following categories:
Information we need to provide a quotation
When you first place a request for quotation on our website, we will ask for your name, address, phone number and email address. This information is required because we need it to fulfil our commitment to you, to provide you with support, and to be able to contact you.
Information we use to tell you about our services
When you sign up with us, we may ask you for permission to contact you by email from time to time with details of new or existing services we provide, using the email address you give us when you created with IncomeProtection.ie. This processing is based on your consent which you may withdraw at any time.
We may need to contact you from time to time with important information related to the operation of your policy or your existing services. We will send you this information even if you withdraw your consent for other communications.
Information relating to your use of our websites or services
When you contact us, we may keep a record of the correspondence for the purposes of communicating with you, for training and quality reasons, and ensuring our records are up to date.
When you use our services, we will keep a record this for audit and accounting purposes, to ensure the services operate correctly, to provide you with support and where required by law. This includes the time, IP address and URL when you use our website.
This information is required because of our legitimate interest in ensuring our services operate correctly and efficiently, in ensuring the security of your account and in accordance with applicable laws.
Website cookies
Website operated by Mentor Financial Services may make use of ‘Cookies’, small pieces of information that are remembered by your web browser
Cookies allow you to remain logged in to your control panel or assist in remembering your order while you are purchasing services. They may also be used to integrate third party functions into the site such as web chat, social media feeds or to allow external sites display customized advertising when you visit them.
Cookies may be deleted from your browser at any time, or may be disabled by adjusting your browser settings, however we cannot guarantee the correct operation of all our websites in this case.
HOW LONG WE KEEP YOUR INFORMATION
It is our practice to keep your information for no longer than is necessary to provide you with the services you have requested or as required by law.
Account information is retained while you have at least one active service with us. When there are no longer any active services on an account, it will be closed within 60 days, and the information it contains will be archived and retained no longer than is required by law.
Service related information is retained while it is active.
Where your information has been disclosed to an external provider to provide a requested service, that provider will retain the information in accordance with their published retention policy. For further details, please refer to the disclosure information referenced below.
If you have given us additional information when ordering or using a product or service, we will retain this for as short a period as is necessary to obtain or use that service. Please refer to the Service Specific Provisions for retention practices relating to specific products or services.
HOW WE PROTECT YOUR INFORMATION
Mentor Financial Services’ web sites, portals, support systems and email systems use HTTPS and Transport Layer Security (SSL/TLS) encryption to ensure that personal information you pass to us or that we send back to you is kept safe from eavesdropping.
Your personal information is stored on Mentor Financial Services secure servers. Strict physical and operational access controls are in place to prevent access by unauthorized access and all our staff have received instruction on data protection principles.
Where we need to disclose your data to others to provide you with requested services, we ensure that there is a contract in place to ensure that your personal information is kept safe and secure in accordance with current data protection regulations.
Our security measures are reviewed periodically to ensure they continue to be appropriate to safeguard the information you give us.
YOUR RIGHTS
You have certain specific rights under law regarding your personal information.
The right to be informed
Primarily, you have the right to be informed about why your personal information is needed, what information is collected, what is done with that information, how long it is kept for, and the legal basis for doing so.
That information is contained within this statement and the referenced documents but if you have any questions or anything is unclear you can ask us at info@mentorfs.com for more information.
The rights of access, rectification or erasure
You can always contact us at info@mentorfs.com if you need assistance with accessing, rectifying or erasing your personal information.
The right to limit or object to processing
It is your right that we limit processing of your personal information to the maximum extent possible. This document outlines the reasons why we need to process your data and how we do so.
If we are processing your personal information because you have given consent for us to do so (such as for marketing purposes) and you wish us to stop doing that, or if you believe we are processing it to an extent not required by our contract with you or by our other legitimate interests, then you have the right to object to such processing.
The right to data portability
To the extent that it is technically and practically feasible, while we are processing your personal information, we will make that information available for transfer in electronic format such that it is possible to transfer it to another system.
The right to object to automated decisions